Refund policy
Refunds
If you believe that goods you purchased from us are faulty, damaged, or not as described, then please contact us at info@ponaire.ie and explain your problem. If you email us, we will endeavour to return your email within 24 business hours. If the issue cannot be resolved, we may ask you to return the item(s) within a reasonable time frame, with an explanation of the problem, and we will deliver a refund or rectify the problem. We need the coffee back so that we can determine what went wrong from our end so as to avoid any repeat problems. We will accept returned coffee with up to 100g missing, i.e. enough for you to determine if something is wrong. Notification of returns must be made to info@ponaire.ie within 30 days of coffee order.
Cancellation
Where you exercise your right to cancel an order, we will give you a refund within 30 days of the cancellation. Once an order is dispatched by us though, it cannot be cancelled, but you may return it, unopened, for a refund if you find it unsatisfactory for whatever reason.